Frequently Asked Questions

What is your process for getting my lights hung?

New customers can request a quote in one of three easy ways:

1. Complete our Online Questionnaire and we will email your quote.
2. Call us (425) 659-3117
3. Email your address and project details to hello@holidaylightingnw.com

Do I have to be home to get my lights installed?

No. It is not necessary for you to be home while we install your lights. However, it is important that you set out your lights (if we don’t store them for you) and provide us access to your back yard as needed to complete your project.

Upon completion of the project, our technicians test and ensure that all lights have been installed to your specifications, are working, and the timer is set. If you encounter any problems, please notify us within 24 hours of project completion.

Do I have to buy your lights or can you use mine?

Either way is fine! We can install your lights, or you may purchase your lights and accessories from us. Please note that our “5-Year Worry-Free Guarantee” only extends to products that have been purchased and stored by HLNW.

How far in advance to I need to schedule?

We receive quote requests as early as September - and it’s getting earlier each year. Our advice for first-time customers is: The sooner, the better. Later in the season, we cannot guarantee that we can accommodate your lighting request and timeline.

Returning customers take advantage of priority scheduling and can lock in their preferred installation week ahead of time. This happens at the time of holiday light removal, in January. Please notify us if you’d like to take advantage of our light storage or pre-planning options.

Are you licensed and insured?

Yes. Holiday Lighting Northwest is fully licensed and insured. In addition, all our technicians have been screened and background-checked by The Seal.

Can you accommodate custom design requests?

Yes. If you have custom

When is my bill due?

What if I move?